these and other factors, the overseas outsourcing and offshoring
c
As a result of these
and other factors, the overseas outsourcing and offshoring trend has started to
reverse, and organisations are once again looking for local outsource providers
to deliver, pa
newsvilla.org rticularly with regard to mission critical IT services such as
database and operating system support. Local providers understand local
conditions, needs and ways of doing business, and have a cultural affinity that
makes doing business a far smoother process.
Having a local
provider also ensures that onsite support can take place for faster response
and more effective problem resolution. As much as technology has evolved, a
face-to-face presence makes achieving clarity on problems and issues far
easier, and these onsite resources can also be involved in projects from the
start, from archi
onnp.org tecture through to support and maintenance, ultimately delivering
superior service levels.
For local outsourcing
providers, the best way to ensure customer retention and prevent clients from
migrating overseas or offshore is to differentiate services. Pricing is
importan
panifol.com t, but guaranteed uptime, proactive services and effective problem
resolution are also vital. For organisations looking at outsourcing services,
it pays to do your research. Offshoring and overseas outsourcing may seem like
attractive options, particularly in terms of price, but the reality is often that
a local provider will deliver better service for a very similar price, if not
for less.
IT is the heart of
modern business, so to ensure maximum productivity and profitability it is
vital to ensure IT services deliver as expected. Before shipping services
overseas, make sure you know the true cost, taking into account more than just
the immediate price. Local is lekker, and you will often get better service
while supporting the economy if you contract the services of a local
outsourcing provider.
About RDB Consulting
Established in 1995,
RDB Consulting is an outsource and consulting company that specialises in five
areas: Relational databases, Operating Systems, Database Security, Monitoring
and Enterprise Resource Planning. The organisation also offers project
management, solutions architecture, on-going maintenance and support. Our
services are designed to provide businesses with access to expert outsourcing
and consulting services whether full time, part time, co-managed or via
remote administration. This allows our clients’ to focus on their
‘core’ business and leave their ICT issues to the experts.
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